Privacy Policy

This Privacy Policy is meant to help you understand what information we collect, why we collect it, and how you can update, and delete your information.
• If you are a representative or employee of any Vendor or a Buyer or Vendor or Driver:
• you will be asked to provide certain contact information that is necessary for registering a Platform account on behalf of a Vendor, as a Buyer or as a Driver, including name, address, phone number, email address;
• you will be asked to provide certain identity information, tax registration and/or related information about your business, such as your company name, and information about your business license;
• if you are a driver you will be asked to provide certain identity information, tax registration and/or related information about your car or bike, such as your number plate, license disk, and information about your license, insurance;
• if you are a Vendor we will also ask you to provide details about the goods and products that you intend to sell via the Platform and details about your sales/transactions on My Royalty Za;
• if you are a Buyer we will also ask you to provide details or preferences about the goods and products that you may be interested in buying via the Platform and any details or preferences relevant to your purchases;
• In connection with the facilitation of transactions, purchases and payments over the Platform, you will be asked to provide certain payment information. This might include bank account numbers, billing and delivery information, credit/debit card numbers, expiration dates and security code and tracking information from cheques or money orders to facilitate the sale and purchase as well as the settlement of purchase price of the products or services transacted on or procured through the Platform;
• We will process any information provided to us in connection with disputes or to support complaints in connection with the Platform or goods and/or services purchased via the Platform. Please note, Buyers and/or Vendors may submit complaints regarding the products and services on the Platform and/or disputes between the Buyers and Vendors to the Platform and under such circumstances, we will process data provided to us by Buyers and/or Vendors that is relevant to the disputes or complaints submitted. This may include health data of end-users (which may include minors as applicable) of products purchased on the Platform to the extent relevant to the disputes or complaints that are being reviewed by the Platform and to the extent that the individual(s) has provided their explicit consent to their data being shared with us for the purposes of handling the complaints and/or settling the disputes.
• Information you submit to the Platform for publication may be made publicly available on the Platform and therefore accessible by any internet user. You should exercise caution when deciding what information you submit to us for publication.

Information that we collect automatically

· If you contact us (such as via our customer services department chat service, telephone or email), we may record a copy of your correspondence and may ask for additional information to verify your identity.
· We will collect contact details and other information of users from publicly available sources for the purposes of verifying the users and performing due diligence on the users.
· We will collect details of user activities, transactions and interactions on the Platform including information relating to the types and specifications of the products and services purchased, pricing and delivery information, dispute and complaint records, communications between users and any information disclosed in any discussion forum.
· From time to time, we may also collect information about the existing and prospective users, during or in connection with trade shows, industry events and/or other functions. Including representative contact names, addresses, phone numbers, fax numbers and email addresses.

Information that we receive from third parties

We may receive personal information about you from social media platforms if you choose to register for a Platform account via a social media account. Exactly what information we receive will depend on your privacy settings with the applicable platform, but it would typically include basic public profile information such as:
• Your user name or nickname
• Your profile picture
• Country
• Company name
• Contact details

• If you choose to participate in reviewing or rating products and/or services on My Royalty Za we may receive personal information about you from third parties that work with us to conduct reviews into our services and/or rate us.

USE OF PERSONAL INFORMATION

We collect and use your personal information for the following purposes:
• verifying your identity and conducting security, KYC (know-your-customer) and anti-money laundering diligence and background checks in order to set up user accounts;
• verifying your eligibility to register as a Platform user in accordance with our Terms of Use;
• setting up / administering user accounts, including providing log-in IDs and developing a Platform profile;
• providing users with customer service support; responding to queries, feedback, and managing claims and/or disputes;
• facilitating communication between Buyers and Vendors via the Platform, processing transactions and settlement between Buyers and Vendors made over the Platform, assessing fund withdrawal requests from Vendors;
• providing logistics and/or warehousing services (including, without limitation, customs clearance declarations via the Platform);
• facilitating customs clearance declarations / applications via the Platform;
• assessing and monitoring account security and transaction risks of users of My Royalty Za, detecting and preventing fraud, money laundering and other security incidents;
• sending and serving tailored marketing and advertising that we believe will be of interest to you based on the ways in which you use the Platform, your browsing records, and order history;
• performing research or statistical analysis in order to improve the content and layout of the Platform, and to improve the product offerings and services on My Royalty Za, including, for example, using anonymized data for machine learning purposes;
• Identifying, developing and marketing and advertising products and services that we believe you will value, including across browsers and devices, in accordance with applicable laws. Cookies or other similar technologies may be used to provide you with advertising based upon your browsing activities. Where we are required by applicable law, we will seek your consent prior to sending you communications for marketing purposes;
• If you are a Buyer, we will share details of the last viewed products on the Platform to enable Vendors to contact you with details of products and/or services that might interest you. You can opt not to share this information with Vendors via the Buyer Privacy Settings
We may also use your personal information for other purposes that are not incompatible with the purposes we have disclosed to you (such as archiving purposes in the public interest, scientific or historical research purposes, or statistical purposes) if and where this is permitted by applicable data protection laws.

DISCLOSURE OR SHARING OF PERSONAL INFORMATION
We may disclose (or provide access to) personal information to the following categories of recipients:
• Other Platform Users where necessary in connection with the facilitation of purchases and communications made between you and the other users, such as drivers.
Third party business partners, service providers and/or affiliates of My Royalty ZA engaged by us or working with us to assist us to provide services to you or who otherwise process personal information for purposes described in this Privacy Policy or notified to you when we collect your personal information. Categories of these partners or service providers include:

Members of My Royalty ZA Group and their respective affiliates and/or their designated service providers that work with us to provide processing services such as software, tools, systems and messaging services for purposes described in this Privacy Policy;
our business partners (for example, in order for them to provide you with discounts or offers that may interest you);

marketing and advertising platforms, such as Google, Twitter, Facebook and Instagram, and providers of analytics services relating to users’ behaviour, in order to tailor the content you see when visiting our Platform. These platforms may combine information they collect on our Platform with data on their platforms and data they collect from other websites or through other sources in order to conduct targeted advertising. The processing activities of these third party marketing platforms are governed by their own privacy policies, not this Privacy Policy;

payment service providers who collect and process personal information to assist with settling the payments for transactions or process withdrawal requests for Vendors. The activities of payment service providers may be governed by their own privacy policies, not this Privacy Policy;

credit risk assessment providers to conduct risk assessment on Vendors to determine whether a Vendor can be permitted to make a fund withdrawal;

logistics partners for providing delivery services for Buyers, including return and exchange of products, and warehousing services for Vendors;

custom agents for customs clearances purposes;

cloud computing service providers to provide cloud storage services;

customer service providers to provide after-sale services;

risk control service providers to assess the security of users’ accounts and transaction risks; and

third party rating / reviewing service providers to carry out reviews of our services with customers if you choose to participate in reviewing or rating My Royalty ZA products and/or services;
• To our professional advisers, law enforcement agencies, insurers, government and regulatory and other organizations where we believe it is necessary to comply with applicable laws or to exercise, establish or defend our legal rights or protect your vital interests or those of any other person, we may also disclose and transfer your personal information or as otherwise required or permitted by applicable laws.
• To an actual or potential buyer (and its agents and advisers) in connection with any actual or proposed purchase, merger or acquisition of any part of our business, provided that we inform the buyer it must use your personal information only for the purposes disclosed in this Privacy Policy.
• To any other person with your consent to the disclosure.
We may provide aggregated or anonymized data to third parties, but when we do so, the information we share is in a de-identified format that does not personally identify you.

%d bloggers like this: