Delivery Information

All our products can be delivered directly to your door, anywhere in Gauteng.
We offer same day and standard delivery within Gauteng. Our delivery fees and timelines vary depending on the distance of the destination from the store.

Delivery prices and times are influenced by the following:

  • Distance from the store.
  • Availability of the product.
  • Weight of total purchase order
  • In the instance of same-day delivery, the distance in km from the store will determine the time and price of delivery.
  • The price of delivery is calculated automatically and will be displayed prior to the payment process in the shopping cart and at checkout.

General Information:

  • Deliveries operate from every day, including public holidays.
  • Delivery will commence upon receipt of confirmation of payment.
  • Normal delivery lead time is 1-3 working days.
  • Same day delivery may take up to 8 hours to arrive, use the My Royalty ZA app, and open order status for accurate lead time.
  • The driver will get your parcel from a supplier within a radius of 100km.
  • Please note that same-day delivery orders with the distance above 25km can only be processed until 12 pm.
  • For stores, within the 25 km radius, the closing time will be displayed on the store’s profile and scheduling will be done accordingly.
  • NB: It is at the store’s discretion to accept or reject the same day order. If your same-day order has not arrived in the above mentioned time, or in good order, please contact us for us to resolve the matter for you as soon as possible.

We will always endeavor to deliver as quickly as possible but My Royalty ZA cannot be held responsible for delays caused by factors beyond our control such as but not limited to:

  • Weather conditions
  • Natural disasters
  • Strike
  • Failure by third parties
  • Burglary

We will take all reasonable measures to communicate any delays as soon as we are aware of such and will follow all recourse measures available to us in the event of a failure by a third party.

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